Terms and Conditions

Effective Date: May 6, 2025

Welcome to Chongo DC. These Terms and Conditions (“Terms”) govern your access to and use of our eCommerce platform, mobile application, and marketplace (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Acceptance of Terms

By accessing or using the Services, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, and any other applicable policies. These Terms apply to all users, including but not limited to vendors, customers, merchants, and content contributors.

2. Modifications to Terms

We reserve the right to change these Terms at any time. Revised Terms will be effective immediately upon posting. It is your responsibility to review the Terms periodically. Continued use of the Services constitutes your acceptance of any changes.

3. Use of the Services

a. Eligibility

You must be at least 18 years of age or have the legal authority to form a binding contract in your jurisdiction. By using the Services, you represent and warrant that you meet these requirements.

b. Account Registration

To access certain features, you may be required to register an account. You agree to provide accurate, current, and complete information and to keep your account credentials secure. You are responsible for all activities under your account.

c. Prohibited Uses

You agree not to use the Services:

For any unlawful, fraudulent, or harmful purpose
To infringe on the rights of others
To disrupt or interfere with the functionality or security of the Services

4. Marketplace Transactions

a. Product Listings

Sellers are responsible for the accuracy of their product listings. Chongo DC does not guarantee the accuracy, legality, or quality of items listed by third parties.

b. Orders and Cancellations

We reserve the right to refuse or cancel orders at our discretion, including for reasons such as stock availability, pricing errors, or fraud concerns. You will be notified and refunded if your order is canceled.

c. Pricing and Payment

All prices are listed in [Insert Currency], unless otherwise stated. Prices are subject to change without notice. You agree to pay all charges, including applicable taxes, duties, and shipping fees, at the time of purchase via an accepted payment method.

5. Shipping and Delivery

a. Shipping Policy

Shipping times and costs vary by product and location. We aim to ship promptly but do not guarantee delivery dates. Title and risk of loss pass to you upon delivery to the carrier.

b. International Orders (Including EU)

We offer international shipping, including to European Union (EU) member countries. You are responsible for compliance with all applicable import laws and for paying any customs duties, VAT, or other local taxes imposed by your country.

In accordance with EU regulations, consumers in the EU have the right to withdraw from purchases within 14 days of delivery. To exercise this right, please contact us before returning the item. Refunds will be processed in accordance with EU law.

6. Returns and Refunds

a. Return Policy

Most items may be returned within 10 days of receipt (or 14 days for EU consumers). Items must be unused, in their original packaging, and include proof of purchase. Some items may be excluded from return due to hygiene or customization—please see our Return Policy for details.

b. Refunds

Refunds will be issued to the original payment method upon receipt and inspection of the returned item. Please allow [Insert Number] business days for processing. Shipping charges are non-refundable unless the item was incorrect, damaged, or defective.

7. Consumer Rights (EU)

If you are a consumer residing in the European Union, you are entitled to the legal protections under EU consumer laws, including:

A 14-day right of withdrawal (cooling-off period)
Transparent pricing (including applicable taxes and shipping)
Delivery within 30 days (unless otherwise agreed)
Two-year legal guarantee for faulty goods

These rights apply in addition to any commercial warranties or policies we provide.

8. Intellectual and Industrial Property

All content on this website, including texts, images, graphics, design, and source code, is owned by the website owner or used with the appropriate rights, and is protected by current legislation on intellectual and industrial property.

9. External Links

This website may contain links to third-party websites. The owner is not responsible for the content or privacy practices of such websites.

10. Liability

The website owner is not responsible for any misuse of the website content, which is the sole responsibility of the user who accesses or uses it.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind. We do not warrant the accuracy, reliability, or completeness of any content or product provided via the Services.

12. Data Protection and Privacy (GDPR)

We comply with the General Data Protection Regulation (GDPR) for users in the EU. Our Privacy Policy outlines how we collect, store, and process your personal data.

If you are an EU resident, you have the right to access, rectify, or delete your data, and to object to certain types of processing. To make a request, contact us using the information below.

13. Indemnification

You agree to indemnify and hold harmless ChongoDC.com, its affiliates, officers, employees, and agents from any claims, liabilities, or damages arising from your use of the Services or your violation of these Terms.

14. Applicable Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts located in San Diego County, California, or resolved through binding arbitration where legally permitted. If you are a consumer in the EU, you may also bring claims in your local jurisdiction. If you are a consumer in Spain, any dispute or matter related to this website shall be governed by Spanish law, and the parties shall submit to the jurisdiction of the courts of the user's residence, if the user is considered a consumer.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason. Any provisions of these Terms that by nature should survive termination will remain in effect.

16. Entire Agreement

These Terms, along with our Privacy Policy and any other posted policies, constitute the entire agreement between you and ChongoDC.com and supersede all prior agreements related to the Services. No waiver of any term will be deemed a continuing waiver of that term or any other.

17. Contact Information

For any questions or concerns about these Terms, please contact us at:

ChongoDC.com, LLC
Address: 13025 Danielson Street, Suite 105
Poway, California 92064, United States
Email: info@chongodc.com
Phone: 1-800-DCPOWER

In Spain

AGIC Energy Europe S.L.
CIF: B13872353
Address: Carrer Del Jurats 7B, San Adreu De Barca, Barcelona CP.08740
Email: pending
Phone: 934648440

Notification