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Privacy

Last updated: April 14, 2025

At https://www.chongodc.com/, operated by The AGIC Group Holding Corporation, we are committed to protecting your privacy and ensuring your personal information is handled responsibly and in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR).

By accessing or using our ecommerce app and marketplace, including browsing products, creating an account, making purchases, or interacting with customer service (collectively, the "Services"), you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information you provide when you create an account, make a purchase, or contact our customer service team. This may include:

  • Contact Information: Name, email address, phone number, postal address
  • Payment Information: Credit/debit card details, billing address (processed securely via third-party payment gateways)
  • Account Information: Username, password
  • Communication Records: Customer service communications, feedback

1.2 Automatically Collected Information

When using our Services, we automatically collect:

  • Device Information: IP address, browser type, device identifiers, operating system
  • Usage Data: Pages viewed, time on site, referral URLs, clicks
  • Location Data: Approximate geographic location (IP-based)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve functionality, performance, and user experience. These may include functional cookies (which enable basic features like page navigation), analytical cookies (which help us understand how visitors interact with the site), and marketing cookies (which are used to track users across websites to display relevant advertisements). You can manage your cookie preferences through your browser settings or via any consent banner provided in accordance with GDPR.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Account Management: To set up, maintain, and manage your account
  • Processing Transactions: To fulfill and manage orders, payments, and deliveries
  • Customer Service: To provide support and respond to inquiries
  • Personalization: To tailor your shopping experience
  • Marketing and Communications: To send newsletters, offers, or promotional content (you may opt out)
  • Analytics and Improvement: To analyze traffic and usage and enhance our Services
  • Security and Fraud Prevention: To ensure security and prevent fraud
  • Legal Compliance: To comply with applicable laws and obligations

3. How We Share Your Information

We do not sell your personal data. "Sell" refers to the exchange of personal information for monetary or other valuable consideration, as defined under applicable laws such as the California Consumer Privacy Act (CCPA). We may share your data with:

  • Service Providers: Payment processors, hosting platforms (e.g., AWS), shipping carriers, analytics and marketing vendors
  • Legal Authorities: If required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale
  • Protection of Rights: To enforce our Terms or protect our users and property

4. Your Rights & Choices (Including GDPR Rights)

4.1 Access & Update Information

You can access or update your personal information by logging into your account or contacting us.

4.2 Opt-Out of Marketing Communications

You may opt out of promotional emails by using the unsubscribe link in each message.

4.3 Cookie Preferences

You can control cookies via browser settings or our website's consent tools.

4.4 Data Deletion & Portability

You may request deletion or export of your data by contacting us at info@chongodc.com. We will respond in accordance with GDPR and local data laws.

4.5 Withdraw Consent

Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

5. Security

We use physical, administrative, and technical safeguards to protect your data. However, no method is 100% secure. We encourage you to use strong passwords and keep them confidential.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy or as required by law. Data is securely deleted or anonymized when no longer needed.

7. International Data Transfers

Your data may be stored or processed in countries outside your own. We take steps to ensure your data is treated securely, including through standard contractual clauses (SCCs) or other lawful mechanisms under GDPR.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that we have, we will delete it promptly.

9. Third-Party Services

We may link to third-party sites or services. Their privacy practices are not governed by this policy. We encourage you to review their policies before providing information.

10. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with the revised date. Your continued use of the Services signifies acceptance of the changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us:

  • The AGIC Group Holding Corporation
  • 13025 Danielson Street, Suite 105, Poway California 92064, USA
  • Email: info@chongodc.com
  • Phone: 1-800-DCPOWER